Let the buyer beware
Submitted by Midwesterner -
8/29/2017
I would not recommend this machine. I bought this machine in March, 2017 to replace a Maytag Neptune front loader which I had for 16 years. It was solid workhorse that stood the test of time but finally bit the dust. I was attracted to the new Maytag machine because it was a Maytag and also the giant tub size. Big, big disappointment! There is almost no agitation during wash cycle and the machine is so water efficient that hardly any water is used. Clothes do not get clean at all (still have dirty clothes odor after wash), and the worst part is the white residue (lint and soap chalky consistency) that is left on any dark colored clothing after wash. NEVER had this problem with my other Maytag machine. I firmly believe the flaw with this design is the "little to no agitation" during the wash cycle, clothes are just slightly moved back and forth and the extreme water efficiency. I called Maytag and they sent a technician to verify all was in working order. It was suggested by the technician that I was using too much soap so I've tried changing soap (I've tried cheap soap, expensive soap, powder soap, liquid soap, very little soap, a lot of soap) hot water, cold water, trying different cycles, sanitized and wiped down the tub interior, etc, but still horrible wash quality and the white residue continues. I was using the same soap, water and washing the same clothes with my old machine and NEVER had this problem.
I should have read the reviews before I bought this machine because they show others experiencing the same poor wash quality and white residue. I've attached photos to show the level of residue.
I called Maytag again today 8-29-17 and was told there is nothing they can do for me so I'm stuck with this thing. I am very, very disappointed especially since Maytag knows this design is flawed but won't give customer satisfaction. After this whole experience when my Maytag Neptune dryer finally dies I will not be replacing it with another Maytag.
No, I do not recommend this product
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